Visitor
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1 Message
Scheduled payment
Hello , i called xfinity because my service is going to be suspended on may 4th. The agent advised me i can schedule a payment for may 10th and i wont get disconnected , is there any one that can help me make sure i wont be disconnected , i work from home.
EG
Expert
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110.3K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
(edited)
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CCYvonne
Contributor
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340 Messages
2 years ago
Hello @user_5f60db I would be happy to confirm the status of your account. Please send our team a direct message with your full name and full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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