Scheduled Cancellation Issues

We called around or on October 2nd and spoke with a representative to schedule a stop service on October 5th, as we were moving and no longer live at the service address. All equipment should be returned. 

We called to discuss a potential incorrect final bill, which was confirmed by the second representative we spoke to, who told us we should only be getting charged ~$30, and to disregard the current statement as a new one would be sent to us. We waited, and instead of receiving this updated bill, we got a statement for another month of service that we no longer have on top of the incorrect charge from the prior one. 

We have been drug around in circles by multiple reps at this point, one going as far as to say she 'needed time to crunch numbers and would call us back' and she never did. We have had confirmation that the service is stopped, so why does it say on the account that it is still active and we are getting billed for another month?

The service should have ended on the 5th, our final bill should have been prorated, and we should not have an additional month of service for something that should be cancelled.