2 Messages
Scams Galore & False Promises
Originally signed up for a $40/mo offer for 24 months. Received confirmation via phone (if you can actually get a person on the line) that that was indeed my original contract. Have been spending the last THREE MONTHS regularly disputing charges for a $20/mo increase in my bill.
Have written confirmation and was admitted to that I was outright lied to TWICE when I was told my account would be adjusted according to my original plan.
Will be canceling next month since I still couldn’t be promised my original commitment price, and will likely have to have yet another conversation about this continuous scam.
Do yourself a favor and avoid XFINITY like the black plague. Constantly have outages and they “work to improve your service” at least twice a month. When you’re not spending your day wondering why your WiFi isn’t working, you’re spending it trying to get through to someone via their ridiculous chat line or god forbid on the phone (seriously, good luck - but if you call the number, hit 1-1-2 to connect with someone). Even then, you’ll be lied to and have to rinse/repeat the process the next month.
It wouldn’t surprise me if they filed for bankruptcy or end up with a lawsuit soon given how shoddy their business practices are. Who knows though, shady businesses have a way of operating longer than they should.
EG
Expert
•
106.6K Messages
6 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityAlyssaA
Official Employee
•
1.6K Messages
6 days ago
Good morning @user_0x1pgf, and thank you for reaching out to our dedicated Communities team here on our Forums, we appreciate it. I'm sorry to hear about your frustrating experience as this is never how we want any of our valuable customers to feel. I see that you have been spending the last three months disputing charges due to the increase in your bill and if I was in your shoes, I would be upset as well. Rest assured, you've reached the right team to help address your bill concerns and review your account for any applicable adjustments as we are committed to trying to make the situation right.
As someone who relies on stable internet for work, I'm also sorry to hear about the service issues you have been experiencing and our team will be happy to look into your service concerns as well.
To properly address your bill concerns and service issues, we'll need to collect some sensitive information to get your account brought up and then verified so we can review your account and plan further. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
We look forward to working with you further and helping turn this situation around.
2
0