Scammer

user_jujxof, Thanks for reaching out. This is certainly not the experience we want anyone to have or like to hear about. I would also be concerned to learn of an account or device I didn't recognize, especially if it has impacted my credit. We'd like the opportunity to look into this further. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message, so we can review the account details and determine what occurred. If an account was opened without your authorization, we'll make sure the matter is routed to the appropriate team for investigation. We appreciate you bringing this to our attention and would like to help get to the bottom of this.