Scammer

This a copy of scammer email ok

Action required: Payment method update needed

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Xfinity

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Upload_04002025_116711

LOG - 4 KB

4:09 PM

...

xfinity

• Your Bill

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XfinityChelseaB

Official Employee

•

2.1K Messages

1 year ago

Hello @user_f985ff, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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user_f985ff

Visitor

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4 Messages

Thank you [Edited: "Personal Information"]

(edited)

1 year ago

0

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user_f985ff

Visitor

•

4 Messages

1 year ago

my accounts are in auto pay why would you ask to change my method of payment? Stating my account is past due

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XfinityEricB

Official Employee

•

2.9K Messages

user_f985ff I made sure to delete your personal information for your security as you made the post public. The only reason I could think of getting that email from us is if you used a card for autopay that is about to expire, but I'm going to review the account just to make sure it was from us to be safe. I still need a direct message with the account information to begin. Can you send it again, but this time using direct messaging?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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Billing

user_f985ff

Scammer

XfinityChelseaB

user_f985ff

user_f985ff

XfinityEricB

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