Visitor
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4 Messages
Scammer attempt
I had a scam call on 3/23/23 whom the other party payed $100 to my cable bill. I’m certain there will be a stop payment on this amount within the next few days. What I want to know is how this party made that payment. Is my account compromised?
As of this morning 3/24 I have since changed my password for my primary account.
I did not install any software on my device. Could this have been done without my knowledge? The scammers knew my name, address and phone number. Should I follow up with anything else. Could my Apple ID be compromised from this call? Once again I volunteered no information during this call.
CCYvonne
Contributor
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340 Messages
3 years ago
Hello @user_b28dca I know how scary scam calls can be. Changing passwords is an excellent idea if any information was provided during the scam call. I also have a link https://www.xfinity.com/support/articles/protecting-from-fraud that provides information about how to protect yourself from fraud. If you have additional questions about your account. Feel free to send us a DM with your full name and address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_b28dca
Visitor
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4 Messages
3 years ago
Still the question remains on how he was able to make $100 payment????🤦♂️
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CCYvonne
Contributor
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340 Messages
3 years ago
@user_b28dca I understand the other party paid $100 to your cable bill. Is the other party the person that called you that you believe was a fraud call?
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