U

1 Message

Tuesday, January 30th, 2024 11:30 PM

Scammed with Xfinity Mobile

I am writing to clarify my dispute request regarding the overcharges on my previous Xfinity mobile account. In February 2023, an Xfinity associate advised me to open a new mobile account for $15 a month, which would help me save on my total internet monthly bill. I followed the advice and opened the new account.

However, after a few months, I was surprised to discover that I was being charged over $400 per month instead of the expected $15. Xfinity claimed that I had used data over the limit, but this was a scam. Firstly, the associate had told me that I would pay only $15 a month for 1 GB, after which the internet would slow down. Secondly, I had another SIM card on my phone with unlimited data from T-Mobile, so there was no need for me to use Xfinity internet if I had unlimited data already.

I contacted Xfinity multiple times to resolve this issue, but they did nothing. One time, their manager said he opened a ticket to solve the problem, another time they said they had no authority, and yet another time they said they would remove the charges but never did. Although my bank disputed these charges and refunded me part of the amount, Xfinity is still insisting on these unjustified charges ($897.28).

Xfinity has wasted my time and caused me a great deal of stress, and they have damaged my credit reputation by sending charges to credit collectors. I demand that they stop these harms and compensate me for this scam.

Official Employee

 • 

1.3K Messages

6 months ago

Thank you for reaching out to us, this is far from the experience we want you to have @user_rs007. Could you please send our team a direct message with your full name, full address, preferred phone number, and preferred email address? To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

4 Messages

6 months ago

I experienced the same issue with xfinity. I was charged over $1500.  I wished I looked up there reviews before signing up with them. [Edited: "Inflammatory"/"Language"]

(edited)

2 Messages

5 months ago

OMG thank you so much! This is the confirmation that I may need to cancel before my first bill, and will spread the word that Xfinity Mobile, actually Xfinity period, is a Scam. It's 2024, I asked for 5 unlimited lines, but keep receiving notifications about our data usage likes it's 2009. The worst part is their so predatory and have monopolized in my neighborhood that we can't get anybody else to come and service us.

On top of that that when asked why am I receiving notification about data when I have unlimited. I was told to connect to Xfinity WiFi, again, like I did in the McDonald in High School.... in 2010, like the service would be equivalent to data when in realty it seems as if it hasn't gotten any better since 2010. When realistically Xfinity Wifi Hotspots DO NOT WORK until your on the phone with their technical support, but will be 1G network like pixels. As a complimentary inconvenience from Xfinity, please do not use when driving with GPS it will cause an accident due to the 1G, and waste your time turning off the wifi whenever you need actual service.

SMH I feel so finessed. IDK why I keep trying to work with big name companies that overcharge and don't care. IDK why I do when I had Metro PCS, Cricket, or Boost, and never had issues with them they use the same towers anyway. It seems like those company offer the standard packages while Xfinity breaks that package into 4, then up charge like they did back we used to pay for minutes and data. So we are just paying for the name and poor quality service.

So, now in 2024 we are forced to pay by the GB like it's the early 2010s. Just so that they can penny pinch as much as they can from us. I'm trying to hard to remain confident and listen to my local rep and wait and see how the first bill looks but I have a bad feeling. I told her before leaving Verizon that I don't have time for the bill to magically has all these fee fees after the 1st year, and was told it wouldn't.

I am to the point where I'm going to try the Wifi they sell in a box at Walmart *laughing emoji* or make my own DIY (w.e. that means)

[Edited: "Solicitation"/"Inflammatory"]

To Xfinity, it is 2024, grow up

(edited)

1 Message

5 months ago

I signed up a week ago. I've gotten a notification for over 30 gigs of data used! I'm on the unlimited plan now, my data wasn't reset from my old service with metro that uses T mobile towers. I'm waiting on am email. It's 2024! U don't charge by the gig like it's 2008. Or prey on people with this scam. Xfinity should be ashamed of themselves. 

2 Messages

That is exactly what I'm saying. Like in 2009 this was normal, but penny pinching data in 2024 is soooo grimey and predatory. Then to direct customers to use hotspot that works only when your on the phone with technical support.

Regardless using things GPS or emergency calling is crazy dangerous when your phone tries to connect to Xfinity hotspot on i95 like it's 2010. LOL I did notice however, that the hotspots work better on devices like the original iPhone SE.....from 2016............. phew chile the ghetto

wait, so you signed up for a unlimited line & they're charging by the gig? or what happened, cause I recently signed up, just wonderin

1 Message

4 months ago

I completely understand. Xfinity Mobile is a huge scam. I refuse to cooperate with this mess.

Official Employee

 • 

1.2K Messages

hi there @user_9wflxd. I am sorry to hear you feel this way about Xfinity Mobile service. Please let us know if you have any questions or concerns regarding our Mobile service. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 Messages

I had $35 for 3GB, the 'upgrade plan' scam hiked my bill from $55 to $95 for 3.01 GB used so far.

$35 (1GB) + $60 (3 GB) for 3.01 GB.

2 Messages

4 months ago

Something very wrong with "over data usage" on one of our cell phone lines for recent bill.  I discussed with Xfinity for a long time and they made a credit to the bill which I appreciate. However, it is still very strange that we owe extra money. Xfinity says we have to turn off our mobile data when we are in Wifi or the data will go up. We have had these phones for over 2 years and have not had to do that. Why now?  Our understanding is that it is supposed to switch to Wifi automatically. Very strange. Also, never saw an email which Xfinity says they sent to warn of over data usage.  Don't understand not seeing the email either.  Thinking it isn't a good fit for us anymore.

Official Employee

 • 

640 Messages

 

user_lezauj Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

@XfinityBrianH​ I am sorry but I don't know how to use this forum.  I'm looking for a chat and don't see one on this page. You asked me to send a DM.

Official Employee

 • 

732 Messages

 

user_lezauj Here is a direct link to the Direct Messages: https://forums.xfinity.com/direct-messaging. We'll see you there!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

3 months ago

I had the similar issue with Xfinity Mobile. They used the 3 identical fake number (999)999-9999 to charge us over $1,400 and made many excuses to refund in full amount after we called them many times.

[Edited: "Solicitation"]       

(edited)

3 Messages

3 months ago

I recently experienced a similar situation and wish I had been aware of this information prior to enrolling in the plan. As a result, I may consider switching service providers.lossing loyal costumers for nickel and dime

1 Message

2 months ago

Yep been an Xfinity mobile customer for over half a decade. Just got a $500 month charge out of nowhere, they said there was nothing they could do. Would never recommend it now.

Official Employee

 • 

732 Messages

@user_a5c56m We'd like to hear more about what happened and do everything possible to help you out. Please, send a DM to Xfinity Support with your name and address to get started.

Here are the detailed steps to direct message us:

 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

2 months ago

OP, this is exactly what happened to me. They have told me countless times that the FRAUDULENT activity would stop, and yet they continue to charge me. As a brand new customer, since my onboarding call, I have dealt with false advertising via the mobile sales team from that call and consistent malicious incompetence by the Xfinity mobile customer service team. They now are telling me I have to pay for the phone they force fed me with lies and won't let me return. I could go on and on about it, but it only gets worse the more you try to advocate for yourself. God forbid I was struggling financially. The damage they're doing can't be overstated. They are EASILY the worst customer service of any company I've ever dealt with. A gang of scammers with disgustingly misplaced incentives and morals. Don't bother responding to this suggesting I open a ticket, because I've opened SO MANY, and they ONLY LEAD TO FALSE HOPE. I genuinely believe Xfinity tries to exhaust their victims into accepting the fraud.

(edited)

2 Messages

2 months ago

This deal literally scam customers. 15$ for 1 GB is disgusting

5 Messages

Careful, they made it $20!!! Don't 'upgrade'!

I had $35 for 3GB, the 'upgrade plan' scam hiked my bill from $55 to $95 for 3.01 GB used so far.

$35 (1GB) + $60 (3 GB) for 3.01 GB.

4 Messages

1 month ago

 new Xfinity fraud.
After agreeing to switch my Google.fi number to Xfinity, I received a phone but was given a new number by default. I messaged my account number and pin to customer service, but it took more than 10 days. When I attempted to transfer the number today (6/8/2014), the agent informed me that I may cancel the number that had already been issued to the devices. I accepted, then they cancelled, and now they're misleading me because, according to the agreement, they issued the number by default, and there's no way I can swap. To change my number, I now have to pay the entire fee for the device.

policy :-

"If line is canceled, voluntarily or involuntarily or device payments are accelerated, balance of credits associated with device payment are forfeited. Offer not valid with prior purchases, returns or exchanges. May not be combinable with some other offers." by default they provided the number no way i can switch? to change my number i should cancel the existing connection "

(edited)

1 Message

1 month ago

I am struggling with the same issues. This is a scam. I have a google phone I bought on a promotion in February and the phone cuts off my service at the beginning of every month. Xfinity finally told me the phone is defective after calling and spending over 30 hours on the phone with xfinity over 3 months. No one can tell me how to get the broken new phone replaced through manufacturer warranty. So now I’m stuck with a broken $600 phone and can’t leave Xfinity mobile. I am disabled and it is very dangerous for my service to be cut off every month randomly. My bill is paid on auto pay so the cut off is not bill related. If I get the google phone repaired I will have to carry around 2 phones for the next 18 months because they scrambled the SIM cards and I don’t want to lose my original number. This has been a nightmare. This is clearly a scam. Customer service and managers have not been able to do anything yet I’m still stuck under contract with this company for 18 months more. 

Official Employee

 • 

771 Messages

 

user_2q40yk Hi there! I'd love to help find a resolution to your issues, we certainly want you to be able to enjoy a reliable cellphone connection and we are here to help. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

No, this will not fix the issue 

1 Message

Xfinity is a scam, the information I was given by there agent and what i sign up for is completely different. I do receive completely extremely high bills than I expected, I moved from other subscriber thinking xfinity was much better, but I was falling into a total scam. Am thinking of moving out completely both internet and mobile can’t keep on feeding the swollen tick. That lies to people.

Official Employee

 • 

1.1K Messages

@user_m2l3sj We are sorry to hear about your experience. If we may assist, please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

28 days ago

Same thing happens to me, the agent would advise for me to get the mobile plan to save moneys on the wifi plan but the darn thing overcharge me because of the 1GB limit. I got charge around 70$-90$ a month for 4 months for something I don't even use often. The agent explain these consequences or downplay it poorly.

Official Employee

 • 

1.6K Messages

 

SneakyTurtle I am sorry to hear we didn't fully cover what to expect. Were you able to reach Xfinity Mobile to update your plan to something that would work better for you? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

22 days ago

I Was charged over $1729.00 for XFinity Mobile services , and I’m not even an xfinity mobile customer, they cannot find anything in my internet account where I signed up for any services, but the bank statement clearly says XFinity Mobile 1888***-****, PA . I never authorized the charge or gave them any card #, what do I do? My bank says contact XFinity, XFinity says contact your bank, etc, etc.. it’s very frustrating and that’s a a lot of money.

Official Employee

 • 

2.1K Messages

Thank you for reaching out @user_lkjzo7 I am sorry those charges have been placed on to your account. The best course of action, in this case, would actually be to report this to our Customer Security Assurance. You can contact them calling CSA directly at Toll-Free Number: 1-888-565-4329. I also suggest changing your debit card and possibly your bank account number to prevent any additional charges. I would check to make sure your bank does not update merchants when making changes to those numbers. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here