1 Message
Scammed out my hard earned money
2 weeks ago I asked how can I get my bill to go down because $290 is outrageous. They told me to add a mobile plan and it will. Now my bill is even higher. Please don't believe anything they offer, got scammed into a $98 increase.
XfinityJohnG
Official Employee
•
1.1K Messages
1 month ago
Thank you for reaching out to our team here @user_zh8vym. That is definitely an issue we can look into from here for you. Normally if you are offered a package that includes a mobile discount it can take up to 45 days for that to appear on the account. I can take a look at your package from here if you could send us a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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