Visitor
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4 Messages
Scam
I am writing to file a formal complaint regarding my Xfinity services and billing.
I was quoted one price for my service package, but I have since been billed twice the agreed-upon amount and charged for additional services that were explicitly promised to be included.
I have repeatedly attempted to resolve this issue by speaking with multiple supervisors and opening several escalation tickets. However, these tickets have been closed without any resolution or follow-up. I have audio recordings of the original sales call as well as subsequent interactions that confirm the terms I was initially promised.
This experience has been deeply frustrating and reflects poorly on your business practices. I request that this matter be escalated immediately to a senior representative who can review my case, adjust my billing to reflect the original agreed-upon price, and provide a full refund for the unauthorized charges.
I look forward to a prompt resolution.
Sincerely, Drew
XfinityTommy
Official Employee
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3.1K Messages
52 minutes ago
user_rdhmbl This is never how we want you to feel about our support process. Thank you very much for getting us in the loop to help. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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