Visitor
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2 Messages
Scam
I chatted with an agent about my slow internet speed. Got transfer to billing to see if I will get charged for a tech coming out. Shira, the person helping me tried to sale me to pay more than what I got and said yeah I can get you that but when I saw the consent, it was not what we agreed via chat forum. I said that if I can get all of what is mentioned for under $90 monthly than that will be a deal. Shira was going to make me do all that for $117 a month. No thank you. Also, I was never asked for my credit card number and to provide all the info for my credit card. When I ask that I never got ask and that Shira was the first person to ask me. Shira responded I never asked you then said it was a typo then ask me to ignore the text. I think this person has done this to many other and probably stolen alot of credit information for her own person use. Xfinity need to Crack on on Shira because it was unprofessional plus I did not get my issues resolved as Shira stop to communicate with me to where I have to exit the chat. Where do they hired these peoples.
XfinityGabriel
Official Employee
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2.2K Messages
3 years ago
Hi, @user_216d24! Thanks for visiting XFINITY over our forums page. I am sorry to learn about this experience. I am a customer too so I understand that importance of paying for service and to recieve an exceptional experience in return. I will do everything I can to make this right so we can prevent this kind of unfavorable experience from happening in the future. I will also work to provide a solution to the billing concern. To get started, would you mind sending over a direct message with your fist/last name and full address? You can start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your peer to peer ("private") message.
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XfinityGabriel
Official Employee
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2.2K Messages
3 years ago
I am sorry to learn that we have made you feel this way. I definately want to help with making this right.Thanks for sending that screenshot. Here's the detailed steps to direct message us:
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