Visitor
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1 Message
Scam call
I received a call that had COMCAST listed as the caller. They said my internet was compromised by outside people trying to get in. They said a constant light in the modem indicated trouble. Then they wanted me to go on my computer….as soon as I said I didn’t have a computer they hung up. Here is the number: 1-800-266-2278
where can I report it?
XfinityJamesC
Official Employee
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2.1K Messages
1 day ago
Greetings, @user_isd10z! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this incident. You have definitely come to the right place for assistance.
That was our phone number. 800-266-2278 is 800-COMCAST, and it usually shows up on your caller ID when we reach out to you, but we probably would not call you for something like this. I would encourage you to report the incident to our Customer Security Assurance (CSA) team, just to be safe, by visiting https://spa.xfinity.com or by calling 1-800-266-22780 or 1-800-934-6489 (800-XFINITY) and asking for the "CSA Team" by name. They are available 7 days a week between the hours of 8am and Midnight.
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