Visitor
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1 Message
Scam 50% off bill VM
I received a voicemail requesting I call back to accept the 50% offer. Unfortunately I didn’t consider it was a scam until I’d given them my name, address, and average bill. I’m hoping this isn’t information that can be used to access any of my accounts. What should my next steps be?
Again
Expert
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31.7K Messages
9 days ago
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XfinityThomasA
Official Employee
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2.4K Messages
9 days ago
Hello, user_5b55f7. We understand how concerning it can be to receive suspicious calls, and we truly appreciate you staying alert. Thank you, @Again, for passing along some vital information. Your vigilance helps protect others, too. We appreciate your efforts and taking the time to report and stop the spread of fraud.
We are also here to help. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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