Visitor
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1 Message
Scam 50% off bill VM
I received a voicemail requesting I call back to accept the 50% offer. Unfortunately I didn’t consider it was a scam until I’d given them my name, address, and average bill. I’m hoping this isn’t information that can be used to access any of my accounts. What should my next steps be?
Again
Expert
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32.4K Messages
3 months ago
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XfinityThomasA
Official Employee
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2.7K Messages
3 months ago
Hello, user_5b55f7. We understand how concerning it can be to receive suspicious calls, and we truly appreciate you staying alert. Thank you, @Again, for passing along some vital information. Your vigilance helps protect others, too. We appreciate your efforts and taking the time to report and stop the spread of fraud.
We are also here to help. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_8fqv0d
Visitor
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1 Message
9 days ago
I received the same message today (8/22/2025). I didn’t answer but called Xfinity Customer Service directly (800 number). After several tries, someone answered. When I told them that I wanted to report a possible scam voicemail, they asked for my information to look up the issue. Uh, no. I told them that I was simply reporting the issue and asked how I could “ignore” calls I hadn’t received. They then told me “Congratulations! You will receive the credit!” What? Credit or discount? “Congratulations! You’ll receive the discount!” “This month”. I know that’s not true since I just paid my bill. As has been typical of calling Xfinity, the person I spoke with sounded like they were in a very noisy call center. The bottom line, this happened at the official 1-800 number that I have had for some time for Comcast/Xfinity. It feels like this number was hijacked by the scammers. Just FYI.
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