Saying i have an over due bill and disconnected my service ?

user_sq2p9z Good morning! We appreciate you reaching out to our Xfinity Forums Team. I can definitely see how not having your services active after a payment would be a concern. Are you able to see if your balance has updated to reflect your payment? I'm happy to take a look and see what's going on. Can you please send a Direct Message with your name, and service address? 

 

Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it