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user_sq2p9z
1st Topic

Visitor

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1 Message

Tuesday, November 18th, 2025 7:29 AM

Saying i have an over due bill and disconnected my service ?

I Paid my bill that was due on Nov 12 and now it’s saying i have an over due bill but it’s not due till december 13? but my service is disconnected now 

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Updated 

1 day ago

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XfinityKassie

Official Employee

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2.2K Messages

2 months ago

 

user_sq2p9z Good morning! We appreciate you reaching out to our Xfinity Forums Team. I can definitely see how not having your services active after a payment would be a concern. Are you able to see if your balance has updated to reflect your payment? I'm happy to take a look and see what's going on. Can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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user_yjsfcr

Visitor

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1 Message

1 day ago

Same exact thing here happening to me right now! Telling me I have a past due balance on my account yet my bill was paid in full 12/18. Now somehow I have a past due balance of $36 and despite my next bill not being due until Jan 11. Today will be the day I switch to another provider. This is crazy.

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XfinityOrlandoM

Official Employee

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2.9K Messages

@user_yjsfcr

Thanks for reaching out to us. We do apologize for any inconvenience you're having with your monthly billing. I'll be happy to take a further look at your account to get this all cleared up for you.

 

T get et started please send me a direct message including your first and last name and complete service address.

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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