Same song and dance

Moved from Email forum

Thank you for reaching out @user_vrc2xy. We do not send out emails to change your package on the account unless it is a customer approval link that is valid for only 15 minutes. If you clicked on any links I suggest reporting this to our Customer Security Assurance. You can contact them by following this link: https://internetsecurity.xfinity.com/help/report-abuse/. You can contact them calling CSA directly at Toll-Free Number: 1-888-565-4329. 

In the spirit of transparency, we provide a listing of the active promotions, the amount saved, and the end date on each and every billing statement. It would be under your services in green text. If you are doing paperless billing, you can check your statements with the directions here : https://www.xfinity.com/support/articles/view-xfinity-billing-history  

I would be happy to review the account for a new discount. Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promotions available for your account.  You can also set up the services directly from the website. 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message