Visitor
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1 Message
Same issues years later
In reading many of these posts, they all seem to be dealing with the same issues I have. No one is on the same page. I canceled internet but continued to get charged. I canceled mobile service and again was charged. Each charge has been increased in amount. No one is available to help. In fact I've been disconnected while calling due to my services being disconnected but you still continued to bill me. [Edited: "Inflammatory"]
XfinityMarshante
Official Employee
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1.3K Messages
5 hours ago
Hello @user_yrwh64, thank you for taking the time to leave a post. I can certainly understand how upsetting and frustrating this situation must be. If you disconnected both your internet and mobile services but continued to receive charges, especially increasing charges, it's completely understandable that you would be looking for answers and a resolution. We sincerely apologize for the confusion and the difficulty you've encountered while trying to get assistance. We definitely want to review what happened with your request to disconnect and billing to ensure everything was processed correctly and address any outstanding concerns. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
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