Visitor
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1 Message
Run from this company
I ended a new contract within the 30 days allotted to back out without a fee and they still sent me a bill for over $200 dollars. I have all the documentation to show the timeline, documentation of multiple agents saying, yes I terminated before the 30 days ended. This is absolutely ridiculous. They do anything to take your money and the agents are useless. They just tell you what you want to hear with no follow through.
XfinityAmira
Official Employee
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4.2K Messages
2 days ago
Hi user_8250ei! We appreciate you visiting our Xfinity Forum about this billing concern. I am sorry to hear about the complications you've experienced trying to get this all sorted out. My team would be more than happy to double-check this on our end and see if there is anything we can do. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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