Rude customer service no help on helping lower the bill

I am paying 140 dollars a month for 600 speed wifi and when I called to get the current deal of 70 dollars a month for 5 years I was told it’s 80 no 85 a month for 1 year because I am not a new customer when I asked for a supervisor and to get help they just hung up and refuse to help

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Oldest First

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EG

Expert

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117.4K Messages

5 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBrianH

Official Employee

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2.2K Messages

5 hours ago

user_my904w Thank you for reaching out and sharing your interest in our pricing options. To be transparent, new customer pricing is not available for customers with existing accounts. This includes canceling an active account and opening a new one, as that would be a violation of our policy.

Customers generally must wait 90 days after closing an account to be considered a new customer for Xfinity Residential services (internet, TV, voice) and qualify for introductory promotions. That said, we’d be happy to review your account and explore any available options or offers it may qualify for. Please let us know if you’re interested.

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Billing

user_my904w

Rude customer service no help on helping lower the bill

EG

XfinityBrianH

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