RSN credit?

Hello Gdougher4, I can only imagine the disappointment, I'm a huge sports fan too and feeling the same way in AZ. The RSN fee is a charge based on our costs of providing the regional sports networks we carry in your area. The removal of Bally Sports may not encompass all the networks we provide in your area, which may explain the different in the RSN fee and the credit amount that was included in your email. I can help review your account to look into that credit. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I think this an issue for Michigan Attorney General, charging $10.15 for Bally Sports, not delivering, and refunding only $8.30,  that is stealing $ 1.85 from every  customer who Bally Sports,  that must add up to big number every month 

I've been only getting $8.30/ month too.  3 months now.

HI @user_70779e Thank you for reaching out on the Xfinity Community Forums. The removal of Bally Sports may not encompass all the networks we provide in your area, which may explain the different in the RSN fee and the credit amount. There will still be other networks that provide sports to the area. 

Hello user_d6gqy0! Thanks for reaching out to Xfinity Support for help with the credit that was applied. The credit is based on services, locations and charges applied. So it may vary from account to account.