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user_q5g2ur
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Thursday, February 6th, 2025 4:13 PM

Roaming charges

To whom this may concern, 

I am very dissatisfied and disappointed by the way I have been talked to for several issues I have experienced. I have been on the phone for hours trying to get help on charges I’ve had on my bill. I have not been able to view by bill online for months and when I asked a representative for a copy of all the calls I am getting charged for, I was told that I am not able to have one mailed out because I am able to view it on the app. I responded to the rep that I have been on the phone with a tech for hours for the same issue that I can’t view my calls and this issue has been continuing for months. I am beyond frustrated. I have filed a complaint with the BCC and the FCC, for unauthorized charges. I have been with xfinity for several years with internet and mobile and I am beyond disappointed on how they refuse to honor their customers. 

Question

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Updated 

2 months ago

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XfinityOrlandoM

Official Employee

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1.9K Messages

2 months ago

@user_q5g2ur

 

Thanks for reaching out to us we do apologize for any  inconvenience,  for your mobile roaming charges you'll want to reach out to our awesome xfinity mobile team via https://www.xfinity.com/mobile/support

 

 

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user_q5g2ur

2 Messages

2 months ago

I have reached out to xfinity mobile team but there is no help. This is why I have decided to escalate this issue. This has been the worst experience. 

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XfinityEva

Official Employee

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1.6K Messages

We appreciate you giving them a try and can certainly help. May I please ask that you send us a direct message with your full name and service address? 

 

To send us a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
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2 months ago

0

EG

Expert

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109.9K Messages

2 months ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section for assistance. 

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