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user_5277d1
20th Anniversary celebration
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2 Messages

Tuesday, November 5th, 2024 4:23 AM

Rising costs

We’ve been loyal customers for over a decade. The only way you get a deal is when you’re new, and it shouldn’t be that way. We’re seriously considering dumping our services. 

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2 months ago

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XfinityAlyssaA

Official Employee

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1.8K Messages

2 months ago

Good evening @user_5277d1, and thank you for reaching out to our dedicated Communities team on our Forums tonight, we appreciate it. I'm sorry to hear that you feel this way as this is never how we want our valuable customers to feel. We appreciate your loyalty and assure you that our team is on your side. We'd be happy to review current offers to see how we can help find you the best deal to suit your needs and budget. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further!

 

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user_5277d1

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@XfinityAlyssaA​ 

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2 months ago

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XfinitySara

Official Employee

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1.4K Messages

@user_5277d1 - Would you prefer shopping on your own for now? I know how important it is to maintain the level of service you need while managing a budget, and would be happy to help however I can! Have you checked out our Plan Builder by chance? You may also try shopping Xfinity Deals online (just make sure to click "Sign in here" first), or simply log in to My Account and you can manage your services that way!

 

We recommend starting online if possible since some promotions are exclusively offered online-only :) Otherwise, our team typically has access to the same options you see while logged in to your account. And keep in mind that you don't always need to make any "changes" other than selecting the same service(s) you already subscribe to, in order to see any applicable promotional rates being offered. You may just not see the total estimated monthly bill until you proceed to the order summary (before approving any changes and placing your order). Please let me know if this helps!

 

Our team is awesome to work with, and it would be our pleasure to take a closer look if you do decide to send us a direct message.

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2 months ago

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