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user_qo1bdk
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Visitor

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Monday, August 24th, 2026 11:04 PM

Rise in monthly bill

I am writing regarding my Xfinity bill, which has increased from $31.47 to $71.47 after the promotional period. This increase is very difficult for me to afford.

Could you please review my account and let me know if there are any new promotions, discounts, or lower-cost plans available that could bring my monthly cost closer to what I was previously paying?

I would prefer to continue using Xfinity, but unfortunately, if there is no affordable option available, I may have to cancel my service.

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14 hours ago

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XfinityMartyR

Official Employee

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3.6K Messages

16 hours ago

 

We appreciate you reaching out to us over our Xfinity Community Forums, user_qo1bdk!

 

Our team would be more than happy to review your account, and see what promotional options may be available to you at this time. We may uncover possible Mobile savings for you if you haven't joined Xfinity Mobile yet. Our Xfinity Mobile service has helped our members save money from their current carrier, you could be next!

 

We just updated our data plans, the first line of Mobile Select is starting at $30.00 per month or $45.00 per month for Mobile Plus.

 

Have you considered switching mobile providers, or are you already a Xfinity Mobile member? 

 

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user_qo1bdk

Visitor

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2 Messages

Thank you for your response. I am a student and cannot afford such a significant increase in my monthly bill. I am not interested in switching my mobile service. I would like to keep my internet bill close to the previous amount of $31.47. If no promotion is available to reduce the bill, I will need to discontinue my Xfinity service.

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14 hours ago

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XfinityDuron

Official Employee

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981 Messages

I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start New Conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

 

For an example of how to send us a Direct Message, check out this link. 

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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