Rise in bill

I talked to a rep few weeks ago about my bill.

The rep said we put myself on a plan for much less ended up being $116

it is currently taking out $177 dollars out after it was already discussed weeks prior to the bill was lowered.

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XfinityAngie

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3K Messages

12 days ago

user_5xrkg4, thank you for reaching out through Xfinity Forums. Do you need help with lowering your bill? I would be happy to help.

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user_5xrkg4

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I’ve already talked to someone about this weeks ago and they stated that they have already did this for me. Should be in my profile.

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12 days ago

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XfinityAngie

Official Employee

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3K Messages

user_5xrkg4, I can't see your profile since this is a public post. If you would like some help with this, I would be happy to review your account and see if we can help get your bill down.

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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12 days ago

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user_5xrkg4

Rise in bill

XfinityAngie

user_5xrkg4

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