Ripped off

Oh, no @user_3gi47j! It sounds like you were on a pretty old legacy plan and am sorry to hear that you were not made aware of better plans available as our speed tiers have changed over time. I understand why you are upset and am happy to forward your feedback. I'd be happy to review current offers with you to find the best deal possible to suit your needs and budget and get you the best bang for your buck! To get started, can you please send us a Direct Message with your first and last name along with the address on the account? 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it