Visitor
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38 Messages
Ripoff alert for being charged erroneously with data overage
I’m back again as my data went back down to normal amounts about 6-8 months ago so I didn’t have to pay $25 more dollars a month for unlimited data and I ended unlimited data. Month by month for the last six months they made my data usage go higher every month until they said that I went over and now I’m having to pay the $25 a month again.
I am a widow and I live alone. I only use one device at a time so this is simply a ripoff ploy done purposely by XFINITY to force customers to pay them MORE MONEY!
XfinityAlyssaA
Official Employee
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1.7K Messages
1 month ago
Good morning @user_e5794d, and happy Saturday, we hope you are otherwise having a wonderful start to your weekend so far! We appreciate you taking the time to reach out on our Community Forums with your data concerns. I see that you stated your data went down to normal amounts for a while and cancelled unlimited data but now your data usage is going up higher every month. I understand where your frustrations are coming from and assure you our team is on your side. I also see that you stated you live alone and only use one device at a time, how much data are you currently using? When you had this issue previously, were they able to determine the cause?
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user_2qny0y
1 Message
12 days ago
I am going through the same thing now. Out of nowhere our bill started going up gradually back in August. In September we got hit hard by Helene and lost internet for 5 days and they still hit me with overages. Leaving very soon!!
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