Visitor
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1 Message
Ridiculous service
We paid our Xfinity Mobile on January 7th the money was put on my Internet.We were offered a refund between 24 and 48 hours still no refund.This has happened Twice on November 6th our payment was done and our mobile service was shut off that's when we discovered the error on you guys end .I am so very unhappy with the service we are receiving from your company we are seriously considering changing companies we don't want to but if you can't treat your customers any better than we have been treated We are looking at other options.I am 65 years old I have never been given the run around like this from any business.I understand we are late sometimes but we always pay eventually I need to speak to someone I can't talk to these foreign people I can barely understand them.I feel like we should be treated a lot better.
XfinityRay
Official Employee
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3.6K Messages
8 hours ago
Good evening, @user_1f4zxc! I am happy to look further into the payments and refund. Refunds can take 4-6 weeks to receive when it is coming from your internet account. The process is a bit different from a mobile payment refund. The mobile accounts are all set up on autopay so the payment should come out on its own when the due date arrives.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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