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user_fdvea4
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2 Messages

Friday, February 27th, 2026 5:17 PM

Reviewing Plan Option

"Hey guys, I’m looking for some help with my account. I’ve been a customer for about 5 years now (Gold tier) and my bill has crept up to $170/month for 1Gbps internet and two mobile lines.
I own my own modem and already have autopay/paperless set up, but it looks like my old promotions have expired. I’m happy with the 1Gbps speed and don't want to downgrade, but $170 is becoming hard to justify when I see new customer promos for significantly less.
Since $155 is still high, ask if you can get the "Mobile Unlimited BOGO" or a "Loyalty Discount" to bring the total closer to $115–$125
Is there anyone here who can help me find a new promotional agreement or a loyalty 'refresh' to get this back down to a competitive rate? Appreciate any help you can give!"

Question

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Updated 

3 hours ago

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XfinityAbel

Official Employee

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44 Messages

4 hours ago

Hello @user_fdvea4 thanks for reaching out on our Xfinity Forums 😀. I'd be happy to look into your billing further to ensure you are getting the best deal available for your account! Please send a direct message including your full name and service address, and we can get started anytime.

 

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