Visitor
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1 Message
Reviewing my pricing options
Hi, I've been an Xfinity customer since 2010 and I'm on Gigabit internet. I'd like to review my current pricing with someone on the team, and I'd prefer to do it in writing over direct message. Could Xfinity Support reach out when you get a chance? Thanks!
XfinityLinda
Official Employee
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2.9K Messages
2 hours ago
Thanks for connecting with us here in our community, @user_i9dvrf. We're happy to help review your promotional options. Please send us a Direct Message with your name and complete service address. We look forward to hearing back.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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