Visitor
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1 Message
Review of Internet pricing and loyalty
Hello,
I have been an Xfinity internet-only customer for several years and would like to request a review of my account and current pricing.
My monthly internet bill was approximately $55 in 2024, increased to about $65 in 2025, and is now $89 per month. I am currently on the Fast 600 Mbps plan and use my own SURFboard G34 modem.
I am satisfied with the service and would prefer to remain an Xfinity customer. However, I would like to know whether any loyalty discounts, promotional rates, price-lock plans, or other internet-only options are available that could reduce my monthly bill while maintaining comparable service.
I would also appreciate it if you could verify that my modem is properly associated with my account, as the Xfinity app shows the gateway as offline and no longer displays internet usage history.
Thank you for your time and assistance. I look forward to hearing what options may be available.
XfinityKei
Official Employee
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2.4K Messages
2 hours ago
@user_td6mp1 Our team is here to help. The Fast plan is older plan we no longer offer. I am happy to go over our current internet packages to see what promotions we have to offer you. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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