1 Message
Review/ not a question
I have had the worst customer experience in my life. This is the first time I have ever filled out a review. I have been on hold for 45 minutes and now I have been on the phone for 43 minutes and counting with no solution. I just want to pay my account through the app, and I am unable to do so it keeps showing up my old address and won’t let me pay on the new one. I have been trying to get this matter resolved with no luck. I will be cancelling my services unless xfinity takes care of my bill.
EG
Expert
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109.9K Messages
2 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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1.4K Messages
2 months ago
@user_e5pwlc Thanks for bringing your account concerns to our attention. Our team can help you update your login to reflect your new address. Can you please direct message me your first and last name along with your full service address so that I can assist you more.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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