Visitor
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1 Message
Reversed payment
This seems to be a trend for xfinity. Signing up new customers, getting the initial payment to process, then a week later saying the charge was reversed by my bank, and xfinity trying to charge me $25 for some made up reason. I have thousands of dollars in my account. I can cover a $25 payment. This is the third time I've reached out and no one is contacting me.
XfinityQuemekia
Official Employee
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376 Messages
24 days ago
Hello @user_e41qiq Thank you for taking the time to reach out to our Community Forum about your payment concerns.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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