U

Visitor

 • 

1 Message

Sunday, July 6th, 2025 3:27 AM

Reversed payment

This seems to be a trend for xfinity. Signing up new customers, getting the initial payment to process, then a week later saying the charge was reversed by my bank, and xfinity trying to charge me $25 for some made up reason. I have thousands of dollars in my account. I can cover a $25 payment. This is the third time I've reached out and no one is contacting me. 

Official Employee

 • 

295 Messages

2 days ago

Hello @user_e41qiq Thank you for taking the time to reach out to our Community Forum about your payment concerns. 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

forum icon

New to the Community?

Start Here