New Poster
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4 Messages
Reverse technician fee
We moved and then tried to get service. But due to underground utilities and an unmarked natural gas line, we cannot get it. To do an alternative route won't due to an easement and solid basalt. So we had to cancel our service for a wireless provider.
XfinityAdrienne
Official Employee
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1.8K Messages
28 days ago
Good Afternoon, @user_7c7ken! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am sorry to hear about the experience with getting services to your new location, I would be more than happy to look into the details on our end. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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