Returning unused modem

Question

I need to return the equipment that I received a week ago and never used as the equipment wasn’t compatible with my home. I have bill due but I never used the service. Would I be able to get those fees waived?

XfinityDilary · Answer

Thanks for posting on our community forums, user_lvgeyi. You can return the equipment to the nearest service center or UPS store. For more information on this process, you can visit us HERE. Regarding the bill, are you planning on cancelling the account?

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user_lvgeyi

Returning unused modem

XfinityDilary

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