Skip to main content
user_if36s7
1st Topic

Visitor

 • 

2 Messages

Wednesday, August 26th, 2026 2:19 AM

Returning Customer, New Student Trying to Reduce Bill

My Xfinity bill has more than doubled over the last month and I'm thinking about switching to a new provider. When I was looking for new provider deals, I saw that Xfinity is offering a student discount to new customers which is way more in my price range than my returning customer offers. (I am a student—already had my student ID verified). Are there any student deals available to me even though I'm a returning customer? It would be so much easier if I could stick with Xfinity, but I just can't justify paying so much for internet when I'm adding a tuition bill on top of it.

Question

 • 

Updated 

2 hours ago

10

1

0

Oldest First
Selected Oldest First
XfinityVianney

Official Employee

 • 

2.8K Messages

2 hours ago

 

user_if36s7, Thank you for reaching out and creating a new post. I hope you are doing well today. The student offers are indeed for new customers, so they wouldn't be available for your existing account. That said, you can find the promotions available to you on the Xfinity App or the plan builder. Have you already given this a try? 

 

2

0

user_if36s7

Visitor

 • 

2 Messages

I have—the promotions and plans I saw for myself as a returning customer are over double what I've been paying, so not quite in my ideal price range.

Like

Reply

2 hours ago

0

XfinityVianney

Official Employee

 • 

2.8K Messages

 

user_if36s7, the offers online would be the same as we have available on our end. I can help on my end, but I'd have the same plans to be upfront. If you'd like more hands on help, you send me a direct message. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.


For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

2 hours ago

0

forum icon

New to the Community?

Start Here