OQuinones's profile

New Poster


2 Messages

Wed, Nov 25, 2020 5:00 AM

Returning a Router

Hello. I upgraded routers and had to send you the older one. I sent it on June 23 and the status says "package received." However the return has still not been processed even though you have received the router. Please process the return as I don't want to have an outstanding return on my account.


Official Employee


2.9K Messages

7 m ago

Greetings, @OQuinones! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! We appreciate you returning the old modem and would like to have a look to make sure it was removed from your account. Can you please send us a PM with your first and last name so we may further assist you?


To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

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