Visitor
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1 Message
Returned-equipment billing question
Could an Xfinity employee help with a returned-equipment billing question? Please invite me to a private support conversation.
Visitor
•
1 Message
Could an Xfinity employee help with a returned-equipment billing question? Please invite me to a private support conversation.
XfinityRay
Official Employee
•
4.4K Messages
1 hour ago
Hello, @user_7bdiac! I hope you are having a fantastic Friday! We are happy to help with your questions about the equipment. We will get this all sorted out with you. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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