Returned unopened Storm-Ready WiFi but charged $112 on final bill

I recently disconnected my Xfinity service because I moved out of state, and I need help resolving an incorrect charge on my final bill.

On October 1, 2026, I had an in-person appointment with Xfinity and returned all of my equipment. This included the Storm-Ready WiFi equipment, which had never been opened or used. The representative accepted everything and told me that my equipment return was complete and that I was good to go.

However, my final bill now includes a $112 one-time charge labeled “Storm-ready WiFi 21 Thru 36.” It appears that I was charged the remaining installments for the Storm-Ready WiFi even though the unopened equipment was returned to and accepted by Xfinity.

I am requesting assistance from an Xfinity Support representative who can privately review my account, including the October 1 equipment-return records, serial numbers, and account notes.

Please confirm whether the Storm-Ready WiFi was recorded as returned and review whether the $112 charge should be reversed or refunded. If the final payment has already processed, I would also like the appropriate refund reviewed.

I would also like confirmation that all equipment associated with my disconnected account has been properly accounted for and that there are no additional equipment charges outstanding.

I can provide my account information and any other necessary details privately to an official Xfinity Support representative.

Thank you for your help.