2 Messages
Returned pod and given a "receipt"
On June 4, 2024 I returned a pod to the Xfinity store in San Rafael, CA 94903. It was at 2:56 pm. I gave them my pod and they processed the return (or appeared to). At the end of the transaction, I was given what I was told was a 'receipt". A week later, there is no credit on my account. I have called and spoken with Xfinity and requested a credit of $119. I am waiting. In the meantime, I was told by a very nice representative that the "suggested procedure" was for me to return to the store and request a receipt. As she spoke she realized how ludicrous this was. I have no proof beyond my "receipt". I am requesting that they keep the security footage at the store until this is resolved. I am not sure how to do this. Any suggestions?
EG
Expert
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110.4K Messages
11 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmandaB
Official Employee
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2.2K Messages
11 months ago
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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