Visitor
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3 Messages
Returned phones but still charging me
Hello. I ordered some phones on Xfinity mobile online and I returned it, but they are still charging me and when I called to find out what’s going on they said they haven’t received the phones at the warehouse yet but when I tracked it, it did said delivered but unfortunately, I lost the tracking number receipt so don’t know what to do in this situation.
XfinityJon
Official Employee
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1.1K Messages
16 hours ago
Good afternoon user_40bu3r. We can certainly look into this further for you
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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