Visitor
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1 Message
Returned payment fee
hello, i was charged a returned payment fee and a late fee and im wondering if i could get it waived because there was nothing wrong with my card and i had money in it and autopay set up, so i don’t know what went wrong? i also have my xfinity app notifications on and it never notified me about my payment last month not going through, so now i have last month, this month, the returned payment fee and the late fee totaling 133$ i barely got a notification today 02/06 about having a past due payment and i see it saying 133$, so im very confused but thank you for reading and please let me know what can be done.
XfinityMatthew
Official Employee
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1.4K Messages
11 hours ago
Hello user_njyhei We'd be happy to check the account billing and autopay setting to see what happened with the payment and the return, as well as what can be done regarding the fees. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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