Visitor
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1 Message
Returned new phone
Returned a new phone and its original box the day it arrived through FedEx. They said it was damaged and they’re gonna charge me for the phone which is so wrong. I am so disappointed with Xfinity mobile for doing this to me. I’ve been a loyal customer for years
XfinityMarshante
Official Employee
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433 Messages
29 days ago
Hello @user_gx7tno, thank you for taking the time out of your day to leave a post. Sorry to hear about the experience you encountered after returning a phone. We would love to turn your experience around and see what more can be done. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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