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Returned modem rental fee
Hello. I recently returned my tv box and remote rental to an xfinity store which we are usually charged $24 a month since we hadn’t returned it. I was reviewing the bill for this upcoming month and the charge is still on that bill. I was wondering if we are able to get in contact with someone or get credited for the charge. Thank you so much for your help.
XfinityOrlandoM
Official Employee
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3.2K Messages
1 year ago
@user_npdfyb
Great question, if you just recently returned Xfinity equipment you generally see it removed and credited on your next bill. A great way to see when your bill generates is via our awesome xfinity app https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill since we do bill a month in advance, I highly recommend checking your bill date to see if you returned the equipment after that last statement was printed.
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