Visitor
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5 Messages
Returned Flex box but still being charged monthly for box
My husband returned a Flex box at the Battle Creek, MI Xfinity Store in December, but we are still being charged a monthly fee for an unused equipment on our bill. He did not receive a return confirmation, and he handed the device directly to a store representative.
How do I get this Flex box and its related charges removed from our account and credit any incorrect fees that have been billed so far? TIA
XfinityDena
Official Employee
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4K Messages
16 hours ago
@user_2znvaf
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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