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user_aufnje
1st Topic

3 Messages

Thursday, December 28th, 2023 9:14 PM

Closed

Returned Fee

Hi —

Just got off the phone with a very kind customer service agent who was able to refund me a $10 late fee. However she notified me that I have been charge $25 x 2 for a returned fee and there is nothing I could do to get it off. Why Xfinity the only company not able to go through my bank? And why am I being charged a ridiculous amount of money. 

Question

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Updated 

1 year ago

377

1

0

XfinityGabby

Official Employee

 • 

1.5K Messages

1 year ago

Hello, @user_aufnje. Thanks for reaching our team on Forums regarding the fees. A fee of $25.00 is applied to accounts when a payment is returned by the issuer (either due to insufficient funds, incorrect routing information, or an expired card), and this fee would appear on your statement and in our billing ledger in the same area where late or disconnect fees would show.

2

0

user_aufnje

3 Messages

Yes I can see this. But as a loyal customer I would expect to have these charges removed. 

1 year ago

0

XfinityGabby

Official Employee

 • 

1.5K Messages

We appreciate your loyalty, we can certainly look into your billing concerns. Please send a DM with your full name and address to further assist. 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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