Visitor
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1 Message
Returned Equipment
Hi, I returned the equipment and received a receipt confirming the return, but I’ve been charged $150 for the past 3 months for supposedly unreturned equipment. I’ve tried resolving this through chat without success. Please remove the $150 charge and restore my account to regular billing. I can provide my return receipt as proof. Thank you!
XfinityJamesC
Official Employee
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3.2K Messages
1 day ago
Greetings, @user_f58zid! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these unreturned equipment charges. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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