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user_fr087x
1st Topic

Visitor

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1 Message

Tuesday, April 7th, 2026 3:34 PM

Returned equipment

I recently cancelled my internet account, sent back the equipment, and got an email acknowledging that Xfinity had received it. Then I get a bill in the mail charging $200 for unreturned" equipment!! I can't get through to a live person to resolve this.

Question

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Updated 

13 hours ago

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EG

Expert

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117.2K Messages

13 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityAbby

Official Employee

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775 Messages

13 hours ago

Hello @user_fr087x thank you for reaching out on our community forums. I would love to assist you with taking a look at that account. 

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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