Visitor
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2 Messages
Returned equipment
I returned my equipment of Xfinity and paid my bill at the beginning of February or the beginning of the second week of February I'm still getting bills like I have an account there I don't even live in Florida anymore
XfinityCarolyn
Official Employee
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150 Messages
28 days ago
@user_p4v9n1 Thanks for reaching out. I hope your day is going well. I am sorry to hear that you are still receiving bills after disconnecting your service, and I would be more than happy to assist you today. To assist further, I need to access and verify your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing, a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Xfinity Community Forum
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