Returned equipment is still billing

jskcrozet, Hi there! Thanks for taking the time out of your Wednesday to reach out. I can understand the importance of getting that $24 fee removed since those adapters were returned. You've come to the right place. We are a team of experts who specialize in providing solutions to equipment return inquiries such as this over social media. We can help. Normally, when equipment is returned via UPS, it is shipped to Comcast, which can take up to 14 days. After the equipment is received, our Warehouse and Revenue Assurance teams oversee the back-office procedures, which include removing the equipment's serial numbers from the account and updating the account's services based on the returned equipment. You also will receive automated emails confirming the return and the account update. To look further into this for you today, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.