Returned equipment is still billing

I returned video equipment on 11/1. It billed again on 11/21 bill. How do I get the billing stopped.

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XfinityAldrik

Official Employee

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2.3K Messages

52 minutes ago

Good evening @user_eucim4! At the top of your monthly bill, there is a date below “Billing Date”, this date is when your monthly bill generates. If the video equipment was returned after the bill already generated, the changes will not appear until the next billing cycle is generated. Does the bill for 11/21/25 show it generated before 11/1/25?

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user_eucim4

Visitor

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2 Messages

It shows this:

Billing Date

Nov 21, 2025

Services From

Nov 28, 2025 to Dec 27, 2025

the equipment was returned to the Xfinity store on 11/1/2025

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44 minutes ago

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XfinityAldrik

Official Employee

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2.3K Messages

Thank you for sharing that screenshot @user_eucim4! The equipment should not have been on this bill based on the date it generated. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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26 minutes ago

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Billing

user_eucim4

Returned equipment is still billing

XfinityAldrik

user_eucim4

XfinityAldrik

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