2 Messages
Returned equipment in store but still showing up with a bill.
I went to the Xfinity store this past Friday because I wanted to cancel my service. I had changed to a different provider so as such I went to the store in person to cancel my service and return my boxes. They scanned and took the equipment no problem but i'm still seeing under billing that I'm still being charged for Feb.
XfinityBrianH
Official Employee
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2.2K Messages
2 years ago
@user_8nlw88 Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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XfinityBrianH
Official Employee
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2.2K Messages
2 years ago
Thanks so much for reaching out to us here today to let us know about the issue. I would be happy to check the status of your account, can I please start be getting your first and last name and full service address?
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