Returned Equipment, didn't get the promised $50 credit, and I am getting billed for the equipment.
I stopped using the Comcast modem months ago. I got an email from Comcast that if I returned the modem, I would get a $50 credit to my account. I promptly returned it several weeks ago.
What happened was:
1) I was NOT credited the $50
2) I am still being billed for the returned equipment
3) I have been getting billed for the return equipment for months after I stopped using it!
So instead of geting a credit, I'm actually getting billed an excessive amount for the equipment I returned and stopped using months ago. And the online chat is worthless! It just says I don't have any credits pending on my account despite the email from Comcast that says I would get a $50 credit for returning the equipment, which I did a month ago. And instead I'm still getting billed for it. Very frustrating.